Please read the following questions below, and if you answer YES to any of these questions, please seek guidance from your GP or appropriate allied health professional before proceeding to attend a class.

You are required to provide a letter of approval to exercise from your medical practitioner before attending a class if your answer is YES to any questions below.  Any questions regarding this please email hello@pilates341.com.au 

*It is your responsibility to let instructors know prior to a class if you have any past or present injuries, and if you are pregnant or post pregnancy.  Pilates Reformer Classes are not suitable for pregnant women past 12 weeks.  We do offer alternative classes for pre and post natal pregnancy. Please email hello@pilates341.com.au for further information.*

QUESTIONS

1. Has your doctor ever told you that you have a heart condition or have you ever suffered a stroke?
2. Do you ever experience unexplained pains in your chest at rest or during physical activity/exercise?
3. Do you ever feel faint or have spells of dizziness during physical activity/exercise that causes you to lose balance?
4. Have you had an asthma attack requiring immediate medical attention at any time over the last 12 months?
5. If you have diabetes (type I or type II) have you had trouble controlling your blood glucose in the last 3 months?
6. Do you have any diagnosed muscle, bone or joint problems that you have been told could be made worse by participating in physical activity/exercise?
7. Do you have any other medical condition(s) that may make it dangerous for you to participate in physical activity/exercise?

If you answered NO to all of the above questions, and you have no other concerns about your health, you may proceed to underake light-moderate intensity physical activity/exercise and book in and attend a class.

I understand that classes are vigorously strenuous and I voluntarily participate in them with the full knowledge that there is risk of personal injury, property loss or death.  I agree that neither, I , my heirs, assigns or legal representatives will sue or make any other claims of any kind against Pilates 341 / Benefitness & Health Centre, it’s employees or it’s members for any personal injury, property damage / loss or wrongful death, whether caused by negligence or otherwise.

Trial
2 for $20 Trial (valid for 4 weeks from purchase date) is available one per person only and is non transferable.

Visit Passes
One class = 1 visit.
Entitles you access to Pilates 341 Group Reformer Classes only subject to availability (bookings are essential).
Does not include 1:1 sessions or private bookings.
Visit pass options include 1, 5, 10, 20 & 50 visit passes with an expiry of 12 months.
Start date is from date of purchase.

Diamond Memberships
To receive discount on visit passes (Diamond memberships) you must purchase membership from reception during staffed hours or over the phone.  Relevant credits will be automatically applied to your account.

There will be no extensions or refunds on any packs unless a medical reason arises.  On this event the client must provide medical documentation from a registered health practitioner.  It is at the discretion of management to refund or further extend a visit pass.

Visit Passes are non-transferable.

Credit card and debit card payments will be debited utilising a third party payment system –  Glofox Payments.

Bookings
Classes are on a first come first served basis.  You can book up to 4 weeks in advance.
Bookings can be made via our website here or by downloading the Pilates 341 App.

Waitlist
If a class that you want to attend is fully booked you can sign up for the waitlist.

If a place becomes available you will receive a push notification and/or email that you have been moved into the class.

Cancellation Policy
Our class sizes are small and can fill quickly.  Late cancellations or no shows often can’t be filled, meaning clients may miss out on a class.

At the same time, we understand that sometimes unforeseeable circumstances can arise.  That’s why, in the interests of being fair and consistent, the below cancellation policy (“Cancellation Policy”) will apply without exception.

Trainers and classes may be subject to change without notice.

We reserve the right to cancel classes at any time if we deem this necessary (for example, due to the instructor being unable to attend), in which case we will make a reasonable attempt to notify you of the cancellation.  When a class has been cancelled by us, this will not result in you losing any classes you have paid for.

If for any reason you are unable to attend your class, you must cancel your booking through your account as soon as possible and in accordance with the below time frames:

For group classes, you are required to cancel your booking at least 9 hours before the scheduled class time; and

For private classes, you are required to cancel your booking at least 24 hours before the scheduled class time.

A failure to attend your class or to cancel your booking in accordance with the above time frames will result in you being charged a credit for the class.

Please be aware that if a client is more than 5 minutes late for a class, they may not be able to train.  Out of consideration for the trainer, other clients and also for safety.

Sessions are not transferrable to another individual and cannot under any circumstances be used by another person.  If someone other than the person booked into the class arrives to use the session, they will be turned away from the class.

The instructor upon arrival will sign off every person attending the class or you can check in via the kiosk.

We reserve the right to restrict clients to a particular class type for safety reasons.

We also reserve the right to turn clients away if they do not have the correct medical clearance.

We offer a free child minding service to clients attending Pilates classes within our creche times.  An enrolment form is required, and you must abide by all procedures and policies. Find out more and download form here.

Non members of Benefitness & Health Centre can get access to the Studio out of staffed hours by using the video intercom at the front door.  An instructor will give you access 5 mins before the class commences. You must leave the centre immediately after the class finishes.

We are committed to ensuring that your information is secure.  In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  However, you should keep in mind that the transmission of information over the internet is not completely secure or error free.  In particular, emails sent to or from our website may not be secure, and you should therefore take special care in deciding what information you send to Pilates 341 / Benefitness & Health Centre via email.  Pilates 341 Studio may collect the following information:

• Name
• Contact information including e-mail address
• Date of birth
• Emergency contact details
• Bank account and/or credit card details
• Payment history
• Demographic information such as postcode
• Other information relevant to customer surveys and/or offers
• Sensitive information

By booking into a class you automatically agree to the above Terms and Conditions.